THE FIRST JOB
Build the after-hours line your team needs.
SteadyLine sets up the rules and routing that keep maintenance requests, leasing calls, and urgent problems from sitting in voicemail.
Get a 15-minute call-flow auditONE-TIME SETUP · UNDER 100 UNITS
$500
Configuration and handoff are completed after one working session. Your team gets a clear plan before the next after-hours call.
WHAT WE SET UP
The work is clear before it begins.
Routing map
Emergency decision rules
Intake script/form
Alert escalation plan
Team handoff document
Timeline: configuration and handoff are completed after one working session.
Not included: ongoing answering coverage or monthly support; those are quoted separately by unit count.
EMERGENCY ROUTING
Your team defines the escalation path. We follow it.
During setup, clients define their own designated on-call list and agreed escalation order for every property.
Urgent reports include
Active flooding or major leaks, fire or smoke, gas odors, loss of heat during cold weather, loss of essential utilities affecting the building, lockouts that create an immediate safety risk, and credible threats to people or property.
01
Confirm
Confirm the property and callback number.
02
Guide
For fire, gas, medical, or immediate danger, tell the tenant to call 911.
03
Escalate
Make a live voice call to the on-call contact, then continue through the agreed list if needed.
Routine calls: Maintenance and leasing requests are captured and routed through normal notification rules. SteadyLine does not dispatch emergency services or replace 911.
HOW WE GET THERE
Three steps. No guesswork.
- 01
Map the current flow
We look at where calls land now, what gets missed, and who needs to know.
- 02
Set the rules
We write down what counts as urgent, what gets logged, and where each alert goes.
- 03
Hand it to your team
You receive the routing map and working rules your team can use the next night.
- Is $500 a monthly fee?
- No. It is a one-time setup fee. It does not create a recurring charge.
- What about ongoing support?
- Ongoing answering coverage and monthly support are quoted separately by unit count.
- Do I need a new phone number?
- No. The setup is built around the phone number and tools your team already uses.
- How are emergency calls handled?
- Urgent reports prompt a live voice call to your designated on-call contact, then the next person in your agreed escalation order if there is no answer.